Trusted by Leading Enterprises
ServiceNow governs incidents. AlertOps orchestrates the response - on-call routing, escalations, multi-channel comms, AI-powered triage, and automated workflows. Every action syncs back to SNOW in real time.
See how AlertOps supercharges ServiceNow
AlertOps closes the execution gap between incident creation and coordinated, real-time resolution.
From first alert to resolution, AlertOps keeps ServiceNow updated at every stage. Responders never touch SNOW - SNOW still has everything.
MTTR doesn't begin when a technician picks up an alert. It begins when understanding starts. OpsIQ correlates, enriches, and analyzes incoming signals before any notification is sent - so responders begin with clarity, not chaos.
| Capability | ServiceNow | ServiceNow + AlertOps |
|---|---|---|
| Escalation Speed | Timer-based, 15-30 min delays | Instant, real-time multi-tier routing |
| On-Call Management | Custom Flow Designer scripts | Purpose-built scheduling, config not code |
| Multi-Channel Delivery | Email + ticket notifications | Slack, Teams, SMS, voice, email, push |
| Stakeholder Comms | Manual drafting during incidents | Templated, event-driven, role-specific |
| AI Intelligence | Event Mgmt (normalize/dedupe) | OpsIQ: correlate, enrich, summarize, triage |
| Bidirectional Sync | Manual copy/paste across tools | Automatic - assignments, notes, timelines |
| Time to Value | Months of custom development | Hours/weeks with pre-built integration |
| Maintenance | Code changes for every team/schedule update | Click-to-configure, no scripts to own |
Purpose-built capabilities for ServiceNow - configured, not coded. Every feature syncs bidirectionally with your SNOW instance.
Out-of-the-box escalation policies mapped to SNOW criticality levels (Critical, High, Moderate, Low). Pre-configured SLA warnings and breach notifications - like ServiceNow Business Rules, but faster.
Explore SLA ManagementFlexible scheduling patterns for any shift, rotation, or follow-the-sun model. Linked directly to ServiceNow incidents so your response team is always prepared and no alert goes unanswered.
Explore SchedulingSmart, actionable alerts with flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows for quick, efficient resolutions.
Explore Incident MgmtAutomated playbooks for Sev-1 events: open war rooms, assemble responders, send templated stakeholder updates (scheduled or event-driven), and log everything back to SNOW.
Explore MIMRole-specific updates across Slack, Teams, SMS, voice, email, and push. Execs get the brief, engineers get context, customers get status - all automatically logged in SNOW.
Explore CommsMulti-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools for seamless incident management.
Explore CommsReady to alert out of the box. Select your default Escalation Policy and Group Recipient - AlertOps uses the Recipient Group from ServiceNow's inbound JSON payload automatically.
Explore InboundAutomatically update ServiceNow Incidents with Assignment, Resolution notes, Status, escalation timelines, user notes, replies, and custom fields - zero manual work.
Explore OutboundEnhance Escalation Policies with flexible workflows - send notifications, trigger external calls, escalate based on events or time. Use standard or custom alert fields as triggers.
Explore WorkflowsAutomatic sync of ServiceNow Groups and Users to AlertOps. Same structure as SNOW - no new paradigm to learn, no messy scripting, quick onboarding.
Explore SyncMap any ServiceNow field to AlertOps custom fields, pass them through integrations, and use them for conditional triggers in Workflows. Preserves your enterprise routing logic.
Explore FieldsExtensive REST API covering AlertOps objects - add Groups and Users, retrieve data for reporting, build custom integrations and automation pipelines.
Explore APIFaster resolutions, reduced IT workloads, prevented missed alerts, enhanced communication, and improved overall efficiency through end-to-end automation.
Explore AutomationSmart alert filtering, custom on-call schedules, automated escalations, and improved SLAs - ensuring faster resolutions for seamless incident management.
Explore AlertsManaging complex systems and ensuring uptime requires the right tools. AlertOps provides the reliability layer ServiceNow teams need to stay operational.
Explore SRESimplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations - all synced to SNOW.
Explore ITSMReal-time multi-tier escalation (Primary → Secondary → Manager) that triggers instantly - not on a timer. Ensures continuous, efficient response to maintain service levels.
Explore EscalationsTwilio Notify reached end of life Dec 2025. AlertOps replaces it now with expanded notification options - voice, SMS, push, and more - fully integrated with SNOW.
Learn More"The absolute flexibility to mold the product to do anything you need. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct teams. The ability to ingest and process data from basically anything is absolutely unbeatable."
"Prior to AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we tailored those to each specialist's preferred method. This cut our issue response time in half and has given leadership confidence that all critical issues are seen by the right people."
"The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth. The ongoing technical account support is fantastic."
Purpose-built orchestration for ServiceNow teams. On-call scheduling, escalations, OpsIQ AI, multi-channel comms, and automated workflows - all synced to SNOW. Get started in hours, not months.