AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime ​​to maintain high service levels within ServiceNow.

Screenshot 2024-11-15 115908

Flexible on-call scheduling

AlertOps on-call scheduling has the flexibility to handle virtually any scheduling requirement, from weekly rotations to multiple shifts across time zones. Users can easily switch shifts using the self-service out-of-office functionality.

Escalations are separate from on-call schedules

AlertOps separates Escalation Policies from on-call schedules​ to​ simplif​y​ on-call schedule management.​ T​​​​​​​his ​enables usage of ​multiple types of escalation rules, such as P1 (critical), P2 (high​)​, P3 (medium), or other factors, such as the business service or technical services involved.

Screenshot 2024-11-15 115227
Screenshot 2024-11-14 143046

View all Group schedules in one place.

AlertOps​ allows everyone to track schedules ​in mobile and web apps​, along with​ other reporting and analytics​ information​​.​

User Reviews

"The recurring schedule and escalations. I haven't had to edit that in a very long time. It's also very, very, very easy to set yourself as OOO during your on-call schedule and have someone cover. One of the simplest and easy to use tools we have used. We use this with ConnectWise and it's nice to have it integrate pretty easily with who is assigned the alert, etc."
Jacob H
"We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!"
Shams W.Pawel, WhyReboot
"We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great."
Sean Harris, A Leap Ahead IT

Ready for the next level?

Achieve your dream results with AlertOps at your side. From proof-of-concept to continuous improvement, tap into expert support throughout your journey.