Everything Your Team Needs to Run On-Call, in One Platform.

On-call scheduling, escalation, and reliable paging, plus live call routing, analytics, and 200-plus integrations. Built for enterprise teams.
  • One platform. Scheduling, escalation, alerting, and call routing, not five tools stitched together.
  • Never miss a critical alert. Native phone, SMS, and push that escalate until someone answers.
  • Up and running fast. No-code setup and hands-on support that actually answers.
★★★★★
4.7 / 5 on G2Trusted by hundreds of enterprise teams

See AlertOps On-Call Management Live

One platform for on-call, escalation, and alerting. Get a tailored walkthrough.

Why AlertOps

Why Teams Choose AlertOps for On-Call.

One platform that covers the whole job, with the reliability and support enterprise teams need.

One platform, not five tools

On-call scheduling, escalation, alerting, and live call routing in a single place.

Alerts that always land

Native phone, SMS, and push with multi-channel fallback, so the right person is reached.

Live in minutes

No-code schedules and escalation. Set up your first rotation today, not next quarter.

Fits your stack

200-plus integrations across monitoring, cloud, chat, and ITSM, in and out.

Enterprise-grade

SOC 2 Type II, SAML SSO, role-based access, and a 99.99% uptime SLA.

Support that answers

Hands-on onboarding and responsive support, not a ticket black hole.

How It Works

From Alert to the Right Person, Automatically.

Connect your monitoring, and AlertOps takes it from there. Every alert finds whoever is on call and escalates until someone owns it.

Alert fires

From any monitoring tool

AlertOps
Routes the alert

By team, service, priority

Finds who’s on-call

Live rotation, right now

Escalates until answered

Tier by tier

Owned
Acknowledged

From any device

Two-way sync with your stack. Status, notes, and resolution stay current in your ITSM and chat tools in real time, with no double entry.

Inside the Platform

On-Call Management, in Depth.

Four core capabilities, and exactly what each one gives you.

01 Scheduling

On-call scheduling, without the spreadsheet

  • ✓ Rotating and fixed schedules: daily, weekly, and monthly.
  • ✓ Override shifts and out-of-office cover in seconds.
  • ✓ Follow-the-sun and time-zone aware rotations.
  • ✓ Holiday coverage and a no-schedule option for simple teams.
  • ✓ Calendar sync with ICAL and Webcal feeds.
ON-CALL ROTATION · THIS WEEK Sarah Mike Jake Daily & weeklyFollow-the-sunOverrides in seconds Build a rotation in minutes. No spreadsheets, no manual juggling.
02 Alerting & paging

Paging that wakes the right person

  • ✓ Native phone call, SMS, push, and email.
  • ✓ Multi-channel fallback until someone acknowledges.
  • ✓ Slack and Microsoft Teams notifications.
  • ✓ Manual alerting with reusable templates.
  • ✓ Heartbeat monitoring to catch a tool that goes silent.
ALERT FIRES Push notification0 min · unanswered SMS2 min · unanswered Phone call4 min · answered ✓ Native voice and SMS. No fragile email-to-SMS gateway.
03 Escalation & routing

Escalation and routing that run themselves

  • ✓ Role-based Escalation Policies: primary, secondary, manager.
  • ✓ Response Plays for flexible group notification.
  • ✓ Workflows to trigger automated actions on conditions.
  • ✓ Routing by team, service, and priority.
  • ✓ Keeps escalating until acknowledged, so nothing is dropped.
TEAM PAYMENTS · P1 1Primary on-call0 minno answer2Backup5 minno answer3Manager10 minanswered ✓4Director15 minnot reached Routed by team and priority. Escalates until acknowledged.
04 Integrations

Connected to your whole stack

  • ✓ Ingest from monitoring, APM, cloud, and CI/CD.
  • ✓ Two-way sync with your ITSM and chat tools.
  • ✓ Live Call Routing and IVR for inbound calls.
  • ✓ Connect Bridge to spin up a war room.
  • ✓ 200-plus integrations, with no custom code.
MonitoringCloudCI/CD APMITSMChat your incident hub 200+ integrations, in and out. AlertOps fits the stack you run.
Everything Included

The Complete On-Call Feature Set.

Every capability you need to run on-call, in one platform.

Scheduling

  • ✓ Rotating & fixed schedules
  • ✓ Override shifts
  • ✓ Follow-the-sun
  • ✓ Out-of-office coverage
  • ✓ Holiday coverage
  • ✓ ICAL & Webcal sync
  • ✓ No-schedule option

Escalation & routing

  • ✓ Escalation Policies
  • ✓ Response Plays
  • ✓ Workflows
  • ✓ Route by team & service
  • ✓ Priority-based routing
  • ✓ Heartbeat monitoring
  • ✓ Manual alerting

Alerting & channels

  • ✓ Phone call
  • ✓ SMS
  • ✓ Push notifications
  • ✓ Email
  • ✓ Slack & Microsoft Teams
  • ✓ Multi-channel fallback
  • ✓ Live Call Routing / IVR

Visibility & enterprise

  • ✓ On-call calendar
  • ✓ Reporting & analytics
  • ✓ Service status page
  • ✓ Mobile app
  • ✓ Role-based access
  • ✓ SAML SSO
  • ✓ SOC 2 Type II
Minutes
To build an on-call rotation, not a spreadsheet
200+
Integrations across monitoring, cloud, chat, and ITSM
99.99%
Uptime SLA, enterprise-grade reliability
4.7 / 5
Rated on G2 by IT and DevOps teams
SOC 2 Type II · SAML SSO · 24/7 support included
Trusted by
texas.gov Pioneer Federal Credit Union EchoStor Technologies Nynet Purple Honeywell
Don't Take Our Word For It

Enterprise Teams Run Their On-Call on AlertOps.

“
From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support. It's easy to use, gives us more insight, and was super easy to set up with the help of the AlertOps team.
Daniel H.Verified G2 Review
★★★★★
"Everything is streamlined, and it adds in so much automation. If you're stuck doing things manually to manage your call rotation, this is what you need. Support is great as well, and it's reduced false positives and less critical events."
Chris R.Verified G2 Review
★★★★★
"AlertOps is a great tool for handling IT issues. It connects well with other tools, so you won't miss any alerts, and you can set it up to match your team's needs. The interface is easy to use and helps team members work together better."
Hunter P.Verified G2 Review
On-Call, Handled

Give Your Team On-Call That
Never Drops an Alert.

See AlertOps live: rotations in minutes, escalation that never stops, and paging that reaches the right person, every time.

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No credit card · SOC 2 Type II · 200+ integrations