AlertOps for ServiceNow Escalations

Ineffective escalation processes can result in delayed resolution of critical incidents, impacting business operations. ServiceNow has built-in escalation functionality, but sometimes modifying ServiceNow can lead to errors, higher costs and delays.

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Are you missing critical alerts?

AlertOps alerts the right person using on-call schedules and escalates to the rest of the team if an alert is not responded to within the SLA time.

Seamless Integration and Synchronization

AlertOps seamlessly integrates with ServiceNow, ingesting incidents and sending alerts to the right person at the right time. With built-in synchronization, ServiceNow Groups, Group Members, and Users can be effortlessly synced to AlertOps, ensuring a unified system that is easy to manage.

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Need visibility into alerting and escalations?

The AlertOps bi-directional integration keeps ServiceNow updated with all alerting and escalation information, maintaining a single source of truth.

Reach the right person, every time.

AlertOps Escalation Rules use on-call schedules to determine the escalation path. Escalation Policies then apply notification and escalation rules that align with your determined work processes.

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Need workflow flexibility?

AlertOps workflows require no coding and can be easily modified using a click-to-configure, no-code web interface. This provides the flexibility needed without writing any code

Smart routing based on incident data.

The AlertOps ServiceNow integration uses data filters to dynamically select the escalation policy and assignment Group. Customize it with a simple click-to-configure web app.

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User Reviews

"The recurring schedule and escalations. I haven't had to edit that in a very long time. It's also very, very, very easy to set yourself as OOO during your on-call schedule and have someone cover. One of the simplest and easy to use tools we have used. We use this with ConnectWise and it's nice to have it integrate pretty easily with who is assigned the alert, etc."
Jacob H
"We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!"
Shams W.Pawel, WhyReboot
"We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great."
Sean Harris, A Leap Ahead IT

Ready for the next level?

Achieve your dream results with AlertOps at your side. From proof-of-concept to continuous improvement, tap into expert support throughout your journey.