Enterprise On-Call Management

On-Call Management That Never Sleeps

Automated rotations, live call routing, and OpsIQ AI so the right engineer is reached and resolving before the next alert fires.

Smart On-Call Scheduling with follow-the-sun, gap detection, and zero manual config
Live Call Routing to the current on-call engineer, 24/7, automatically
Multi-tier Escalation via voice, SMS, push, email, Slack, and Teams
OpsIQ AI correlates alerts, surfaces root cause, and suggests fixes before the page fires
Auto-generated Postmortems via Chronicle so every incident makes the next one faster
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SOC 2 Type II certified
99.99% uptime SLA
200+ integrations

See AlertOps On-Call in Action

Get a demo built around your team's rotation and escalation setup.

4.2x
Faster MTTA
73%
Alert Noise Reduced
100%
Schedule Coverage
60%
Lower MTTR
Trusted by enterprise IT, DevOps, and SRE teams worldwide
NHS EnglandDeloitteSecuritas GroupHCA HealthcareABBHoneywellbp
On-Call Scheduling

Rotations that build themselves. Coverage that never breaks.

AlertOps generates on-call schedules automatically across daily, weekly, and follow-the-sun models. Your team sets it once. Gap detection, overrides, and shift notifications run without you.

01 / Smart Scheduling

No More Spreadsheets. No More Uncovered Shifts.

AlertOps builds your rotation calendar automatically across every team and time zone. When a gap opens, it flags it before an incident finds it first. When an engineer goes OOO, coverage is reassigned in 30 seconds from the mobile app.

  • Daily, weekly, and follow-the-sun rotations generated automatically
  • Primary, backup, and manager tiers assigned by rule, not manually
  • Gap detection surfaces uncovered shifts before they become incidents
  • Override and shift swap in 30 seconds from iOS or Android
  • Full calendar view across every team and time zone in one place
  • 200+ integration triggers keep schedules in sync with your ITSM
On-Call Schedule Current Week
LIVE
MON
TUE
WED
THU
FRI
SAT
SUN
Sarah K.
PRI
COV
Marcus T.
BAK
PRI
Priya M.
BAK
PRI
Dev Team
NO COVERAGE NEEDED
OVERRIDE
4 rotations 0 gaps100% covered
100%
Coverage this week
0
Gaps detected
02 / Reporting

The Monthly View and Coverage Report Your VP Actually Wants

AlertOps generates weekly and monthly on-call calendars automatically. Team leads see coverage at a glance. VPs get MTTA, escalation, and burden reports without a single manual export.

  • Weekly and monthly schedule generation with automatic assignment logic
  • MTTA trends, escalation frequency, and on-call burden per engineer
  • SLA compliance reports ready for VP and executive review
  • On-call burden visibility to prevent burnout before it surfaces as attrition
Monthly Schedule View
AlertOps monthly on-call schedule and reporting view
Monthly coverage report0 gaps this month
Live Call Routing

Every inbound call reaches the right engineer in seconds.

AlertOps routes live phone calls directly to whoever is on-call right now automatically, 24/7. No stale routing tables. No calls that ring and ring. Every call answered or escalated.

03 / 24/7 Inbound Call Routing

Every Inbound Call Answered, Escalated, or Turned Into an Alert. Automatically.

AlertOps provides a dedicated routing number. Every inbound call goes to the current on-call engineer in real time. If they don't answer, the call escalates to the next tier. If nobody answers, the voicemail is captured and automatically converted into an alert complete with the voicemail content so nothing is ever lost.

  • Dedicated AlertOps routing number provided no VOIP changes needed
  • Inbound calls routed in real time to the current on-call engineer, 24/7
  • Automatic escalation to next available team member when call goes unanswered
  • Voicemail auto-creates an alert with the voicemail content attached and forwards to the next on-call
  • Missed calls with no voicemail also generate an alert automatically
  • Global call routing calls received and forwarded worldwide for distributed teams
  • Full call log: timestamps, duration, answered/missed status, and full escalation chain
Live Call Routing
LIVE
SK
Sarah K. SRE Primary
On-call since 08:00 UTC
ON CALL
0:47
MT
Marcus T. SRE Backup
Escalation tier 2
STANDBY
?
Inbound +1 (415) 555-0181
Missed auto-escalated
ESCALATED
Routing Logic Active

Inbound to +1 (888) 555-ONCALL. Routed to Sarah K. (primary). No answer threshold: 20s auto-escalate to Marcus T. Voicemail enabled as fallback.

04 / Dynamic IVR and Call Tracking

Touch-Tone IVR, Caller ID Routing, and a Full Call Audit Trail

Not every call needs the same engineer. AlertOps lets callers select the team or service they need via a touch-tone menu, routes known numbers directly by caller ID, and logs every interaction automatically. Your team gets the call data they need for SLA adherence and incident review without lifting a finger.

  • Touch-tone IVR menu callers select team, service, or severity to reach the right group
  • Caller ID routing known numbers bypass the menu and reach the right team directly
  • Time-of-day routing business hours to L1 helpdesk, overnight directly to primary on-call
  • Call log with who answered, who escalated, how many went unanswered, and duration
  • KPI and SLA reporting from call data track response rates and escalation frequency
  • All routing driven by the live on-call schedule no stale tables, ever
Call Routing Rules
AlertOps call routing interface showing dynamic routing rules and escalation configuration
5 routing rules active0 missed calls today
05 / Multi-Channel Delivery

Six channels. One engineer always reached.

A SEV-1 at 2am needs a phone call. A warning can go to Slack. AlertOps delivers the right alert through the right channel configured per severity, per engineer, per team. If push fails, SMS fires automatically.

  • Voice, SMS, push notification, email, Slack, and MS Teams
  • Per-engineer channel preferences by severity and time of day
  • Redundant delivery channel fallback fires automatically on no response
  • Two-way acknowledgment from any channel without opening a dashboard
SEV-1 Notification Delivery Status
Voice Call
Answered 0:47
SMS
Delivered
Push
Delivered
Email
Delivered
Slack
Posted
MS Teams
Posted
Sarah K. acknowledged via voice call 47 seconds after page
Escalation Policies

An alert that is not acknowledged does not get dropped. It escalates.

AlertOps escalation policies run on rules your team defines once. If the primary does not acknowledge in your window, the backup gets called. Then the manager. Every alert has an owner.

06 / Escalation Engine

Multi-Tier Escalation With Conditional Logic. Built Once, Runs Forever.

Define escalation tiers, acknowledgment windows, severity thresholds, and time-of-day rules. AlertOps runs the policy automatically across every alert, every time without anyone managing it manually at 3am.

  • Multi-tier escalation with configurable acknowledgment windows per tier
  • Severity-based routing SEV-1 skips L1 and goes straight to senior SRE
  • Time-of-day rules business hours to help desk, overnight to primary on-call
  • Auto re-escalation until acknowledged no alert ever has no owner
  • Escalation groups route to teams when no individual is designated
  • Full escalation audit trail for postmortem and compliance
Escalation Policy Active
LIVE
1
Alert correlated SEV-1 declared
14:03:08 UTC OpsIQ Smart Correlation
COMPLETE
2
Sarah K. paged voice + SMS + push
14:03:09 UTC Primary tier
ACKNOWLEDGED 47s
3
OpsIQ resolution suggestion delivered
14:03:14 UTC Runbook DB-POOL-RESIZE-v2
IN PROGRESS
4
No ack in 5 min escalate to Marcus T.
Backup tier standby
WAITING
5
No ack in 10 min escalate to VP Eng
Manager tier standby
WAITING
* OpsIQ AI Engine

Your on-call engineers get a head start, not a blank screen

OpsIQ does not replace your engineers. It gives them the first 15 minutes of triage already done. By the time the page fires, the alerts are correlated, the root cause is identified, and the proven fix is surfaced.

Smart Correlation
Groups alerts from multiple tools into one incident before routing to on-call.
Intellifield Reasoning
Enriches every alert with contextual data so engineers arrive already informed.
Historical Insights
Matches current incidents to past resolutions to surface the fastest fix path.
Resolution Suggestions
Recommends the proven runbook at the moment of escalation, not 20 minutes later.
Chronicle Postmortems
Auto-generates full incident timeline and postmortem from captured data.
Agent Bond
Natural language interface to query schedules, users, and groups without a dashboard.
73%
Alert noise reduced
4.2x
Faster MTTA
60%
Lower MTTR
INC-2847 / On-Call EscalationActive
!
CPU 97% prod-api-cluster
Datadog SEV-1
Correlated
~
Lambda errors +340% order-fn
CloudWatch
Correlated
~
P99 latency 8.1s checkout-svc
Prometheus
Correlated
-
CPU warn dev-01 (unrelated)
Grafana
Suppressed
*
Sarah K. paged voice + SMS + push
AlertOps Escalation Engine
Ack'd 47s
* OpsIQ AI Summary

3 alerts correlated into 1 incident. Root cause: DB connection pool exhaustion on rds-prod-01. Matched 3 similar incidents in 30 days. Suggestion: run runbook DB-POOL-RESIZE-v2. Avg MTTR on this pattern: 4m 22s.

Integrations

Connects to every tool in your stack. No rip-and-replace.

AlertOps replaces only the on-call and escalation layer. Your monitoring, ITSM, and ChatOps tools stay exactly where they are.

Datadog
Prometheus
ServiceNow
Jira / JSM
Splunk
New Relic
Slack
MS Teams
CloudWatch
Grafana
Nagios / Zabbix
Dynatrace
ConnectWise
Opsgenie
200+ more
Bi-directional ServiceNow and Jira sync. No-code Open API. Webhook-ready for any source.
View all integrations
Before and After

P1 fires at 2am. Same alert. Two very different outcomes.

The difference between 4 minutes and 40 minutes is not the engineer's skill. It is whether the on-call program was designed or improvised.

Without AlertOps

Current State
X

14 alerts, no correlation

Three monitoring tools fire independently. Engineer wakes up to a storm with no context and spends 18 minutes reconstructing what broke.

X

Phone trees done from memory

No automated call routing. Engineer manually calls the right person. Context degrades with every verbal handoff.

X

Escalation is informal and slow

If the primary doesn't answer, someone checks Slack. The alert sits unclaimed. MTTR climbs while the business bleeds.

X

40+ minute MTTR. No audit trail.

Resolution happens eventually. No postmortem data captured. Same incident next week.

With AlertOps + OpsIQ

AlertOps
+

1 incident, full context

OpsIQ correlates 14 alerts into one incident with root cause hint and resolution suggestion. Engineer wakes up to a solved problem.

+

Live call routing fires automatically

AlertOps calls the primary on-call via voice. No answer in 20 seconds call escalates to backup automatically. No phone trees.

+

Automated escalation through every channel

No ack in 5 minutes triggers automatic escalation via SMS, push, email, and Slack. Every alert has an owner.

+

4m 22s MTTR. Postmortem auto-generated.

Resolution confirmed. Chronicle Postmortem drafted from the incident timeline. Next engineer resolves this in under 2 minutes.

Results

What enterprise teams report in the first 90 days

100%
Schedule Coverage
Gap detection closes every uncovered shift before an incident finds it first.
4.2x
Faster MTTA
Live call routing and automated escalation reach the right engineer in under 90 seconds.
73%
Less Alert Noise
OpsIQ correlation stops alert storms from becoming 2am phone calls.
60%
Lower MTTR
Engineers arrive with context and resolution suggestions. Time to fix drops immediately.
Customer Stories

Teams that replaced their on-call tooling with AlertOps

AlertOps cut our on-call interruptions by 70% in the first month. OpsIQ correlation means engineers only get paged for things that actually need them. The team sleeps now.
Jason K.Director of SRE, Global SaaS Platform
Follow-the-sun rotations that used to take a full day to configure now take 20 minutes. We have not had an uncovered shift since day one. The scheduling flexibility is on another level.
Maria R.VP IT Operations, Fortune 500 Retailer
We use AlertOps with ConnectWise and the integration works exactly as advertised. Very easy to set yourself as OOO and have someone cover. The recurring schedule and escalations have not needed editing in over a year.
Sean HarrisA Leap Ahead IT
Get Started

Your next P1 is coming. Make sure someone answers.

AlertOps deploys in hours. Connect your monitoring stack, configure your first rotation, and your team is covered before the next incident. 14-day free trial on every plan.

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No credit card required. SOC 2 Type II certified. 99.99% uptime SLA.